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Whitcom 9-1-1

Whitcom 9-1-1

Whitcom Director, Patti Kelly,was tasked with finding new recording and console systems that would transform Whitcom into a modern, innovative and NG9-1-1 ready emergency communications center. Learn how Whitcom chose advanced recording and console solutions.

Call recording and  the law

Call recording and the law

Read our comprehensive guide, addressing several of the laws and requirements that impact contact center perations, including Consent-to-Record Laws, Telemarketing Sales Rule, Payment Card Industry Compliance, HIPAA, Sarbanes-Oxley, and more.

Live911 News Compilation

Live911 News Compilation

What is all this buzz about Live911? Learn how Police Departments and Sheriff’s Offices across the country are allowing officers to hear emergency calls from their vehicles in real time and immediately identify caller location.

Full-featured recording, reporting, and evaluation tools
that transform interactions into actionable intelligence
to enhance call center performance