CVPD Sgt. Tony Malina describes how the Campus Alert feature in Live911 is used to safeguard students and shorten response times by streaming calls from inside schools to all officers.
To the harried managers of modern high-octane commercial contact centers, it may seem nothing could be more important than squeezing every bit of efficiency and productivity out of operations. But they would be wrong.
Whitcom Director, Patti Kelly,was tasked with finding new recording and console systems that would transform Whitcom into a modern, innovative and NG9-1-1 ready emergency communications center. Learn how Whitcom chose advanced recording and console solutions.
Read our comprehensive guide, addressing several of the laws and requirements that impact contact center perations, including Consent-to-Record Laws, Telemarketing Sales Rule, Payment Card Industry Compliance, HIPAA, Sarbanes-Oxley, and more.
Live911 featured in Police Magazine. Learn how this innovative technology can livestream 911 calls directly to officers in the field for improved situational awareness and faster response times.
What is all this buzz about Live911? Learn how Police Departments and Sheriff’s Offices across the country are allowing officers to hear emergency calls from their vehicles in real time and immediately identify caller location.
that transform interactions into actionable intelligence
to enhance call center performance