Multi-channel interaction recording, call logging, and incident reconstruction solution for mission-critical public safety communications

Integrating data from multiple sources

A Single, Synchronized View.

  • Capture interactions from telephone, radio, email, chat, video, SMS, GIS, mobile phone and images
  • Provide chronological incident recreation with an easy-to-use interface for effective investigative analysis
  • Ensure regulatory compliance and improve performance with Quality911 module for effective call taker and dispatcher training
  • NG911 and P25 compliant

Bringing peace of mind with innovative
NextGen recording solutions designed specifically for public safety communications centers:

Reliability

Built with high-quality digital recording technology and intelligent architecture, Capture911 is customizable to meet the needs of dispatch centers of any size.

Solutions are supported by certified technicians and incorporate I’m Alive™ proactive monitoring.

Security

Advanced APIs and event triggers prevent the archiving of sensitive data, enabling adherence to strict security standards.

Communications are secured with multi-layer algorithms and data encryption to restrict access and protect confidential information.

Cost

Capture911 utilizes non-proprietary hardware that can be upgraded and scaled to address communications center growth.

Save time and operational costs by delivering timely and accurate information for incident reconstruction and regulatory compliance.

Testimonials

“Our team is impressed with Capture911’s intuitive web-based platform and appreciates the value it provides with a lot of extra features, including screen capture. We now have the ability to use our recording system to do so much more than our previous solution.”

– Lee Ann Magoski, Director of Emergency Communications, County of Monterey

“Capture911 has streamlined our investigation process and drastically improved our incident recreation abilities. The CAD screen capture feature is an invaluable training tool for our dispatchers and is used to verify our ALS ambulance on scene time compliance, and in some cases saved us from accruing penalties.”

– KT McNulty, Regional Director, AMR

“Our agency has asked HigherGround to jump through many hoops to fit our business practice. They have been flexible and helped to customize the Capture911 application to handle our needs. The software is easy to use with minimal training required for any of the users. I would recommend Capture911 to anyone looking for a reliable audio recording solution.”

– Charles Keasler, IT System Administrator, Yolo911

“During the 1-35W bridge collapse, the 9-1-1 center used HigherGround’s Capture911 digital voice recording solution to record each of the incoming telephone calls as well as radio transmissions. We did not lose a single recording, even with triple the normal call volume.”

– Heather Hunt, Director of Emergency Communication, Minneapolis 911

“Our team is impressed with Capture911’s intuitive web-based platform and appreciates the value it provides with a lot of extra features, including screen capture. We now have the ability to use our recording system to do so much more than our previous solution.”

– Lee Ann Magoski, Director of Emergency Communications, County of Monterey

“Capture911 has streamlined our investigation process and drastically improved our incident recreation abilities. The CAD screen capture feature is an invaluable training tool for our dispatchers and is used to verify our ALS ambulance on scene time compliance, and in some cases saved us from accruing penalties.”

– KT McNulty, Regional Director, AMR

“Our agency has asked HigherGround to jump through many hoops to fit our business practice. They have been flexible and helped to customize the Capture911 application to handle our needs. The software is easy to use with minimal training required for any of the users. I would recommend Capture911 to anyone looking for a reliable audio recording solution.”

– Charles Keasler, IT System Administrator, Yolo911

“During the 1-35W bridge collapse, the 9-1-1 center used HigherGround’s Capture911 digital voice recording solution to record each of the incoming telephone calls as well as radio transmissions. We did not lose a single recording, even with triple the normal call volume.”

– Heather Hunt, Director of Emergency Communication, Minneapolis 911

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