About Us

HigherGround has a rich legacy developing recording and incident reconstruction solutions that have been deployed in thousands of organizations

Our Mission

TO PROVIDE CUSTOMERS WITH RELIABLE SOLUTIONS THAT OPTIMIZE WORKFLOW AND MINIMIZE COSTS.

HigherGround develops software that captures and stores voice and omnichannel data from telecommunications and network interactions, efficiently retrieves data and generates reports. We provide customer support for installation, training, API integrations, and customization.

Our History

1973 – 1984

The Beginning

HigherGround began as Communication Advice and Design, a consulting company specializing on helping customers reduce telecommunication costs by using unique analysis techniques to identify their costs.

1985 – 1995

Next

Our focus changed to developing telecommunications software for consultants following the Modified Final Judgment of 1984, which broke up the AT&T monopoly. Our technology continued to evolve into call accounting and billing solutions, and the company incorporated as Communication Advice and Design, Inc. We worked with several voice recording companies and incorporated telecommunications searches and techniques to help them find calls using collected data.

1996 – 2022

Today

HigherGround developed our own recording solution joining our powerful reporting software and evolved into a company that offers two digital call recording software solutions, Capture911 and Calibre as well as a livestreaming application, Live911. Flexible integration, high reliability, customizability, ease of use, and responsive customer service make our solutions the preferred choice for mission-critical emergency dispatch communications and contact center quality assurance.

Leadership

Terry Ryan

CEO and
President

Terry Ryan crafts and executes the company’s vision and business plan, focusing on organizational and business development activities. Prior to becoming CEO and President, Ryan served as the company’s Chief Operating Officer.

Before joining HigherGround in 1997, he was the National Sales Manager for Hydraulics International. Ryan’s extensive technology background and experience also includes service in the United States Air Force as the Lead Mechanical Support Engineer for the C-17 program, the Joint Service Test Manager for a Classified Missile Development Program and a Project Engineer for several classified computer programs.

Mike Halliwell

Vice President,
Sales

Mike Halliwell is responsible for the development of the organization’s sales strategies, sales management and revenue in all vertical markets and brings more than 26 years of sales and management experience within the telecommunications industry. Prior to taking on the Role of Vice President Sales, Halliwell was a Regional Sales Manager and Director of Enterprise Sales for HigherGround.

Halliwell brings years of industry experience to his position via sales roles with Witness Systems, Teknekron Infoswitch (e-talk), and Telecorp Products. Mike specializes in the command & control and contact center industries and has participated in numerous industry events, tradeshows, and speaking engagements on best practices.

Ric Cahak

Vice President,
Technology

Ric Cahak leads service and support operations and oversees the development of new products and technological advancements. His main responsibility is to manage the interaction between the company and its customers as it pertains to actual service and feedback that will lead to new product improvements.

Before joining HigherGround, Cahak spent 12 years with AT&T as both Manager of Operator Services and as Sales Manager, and eight years with the William Morris Agency as the company's Telecommunications Director.

Tom Goodwin

Vice President, Product Management

Tom Goodwin is responsible for HigherGround’s product management activities, including go-to-market strategies, product marketing and strategic product direction. Prior to taking this role at HigherGround, he ran his own marketing/management consulting business for start-ups and SMBs. He also brings over 25 years of deep marketing and international experience from Alcatel-Lucent and Lucent Technologies. Tom has been an industry thought leader speaking at worldwide industry events and tradeshows.

Terry Ryan crafts and executes the company’s vision and business plan, focusing on organizational and business development activities. Prior to becoming CEO and President, Ryan served as the company’s Chief Operating Officer.

Before joining HigherGround in 1997, he was the National Sales Manager for Hydraulics International. Ryan’s extensive technology background and experience also includes service in the United States Air Force as the Lead Mechanical Support Engineer for the C-17 program, the Joint Service Test Manager for a Classified Missile Development Program and a Project Engineer for several classified computer programs.

Mike Halliwell is responsible for the development of the organization’s sales strategies, sales management and revenue in all vertical markets and brings more than 26 years of sales and management experience within the telecommunications industry. Prior to taking on the Role of Vice President Sales, Halliwell was a Regional Sales Manager and Director of Enterprise Sales for HigherGround.

Halliwell brings years of industry experience to his position via sales roles with Witness Systems, Teknekron Infoswitch (e-talk), and Telecorp Products. Mike specializes in the command & control and contact center industries and has participated in numerous industry events, tradeshows, and speaking engagements on best practices.

Ric Cahak leads service and support operations and oversees the development of new products and technological advancements. His main responsibility is to manage the interaction between the company and its customers as it pertains to actual service and feedback that will lead to new product improvements.

Before joining HigherGround, Cahak spent 12 years with AT&T as both Manager of Operator Services and as Sales Manager, and eight years with the William Morris Agency as the company's Telecommunications Director.

Tom Goodwin is responsible for HigherGround’s product management activities, including go-to-market strategies, product marketing and strategic product direction. Prior to taking this role at HigherGround, he ran his own marketing/management consulting business for start-ups and SMBs. He also brings over 25 years of deep marketing and international experience from Alcatel-Lucent and Lucent Technologies. Tom has been an industry thought leader speaking at worldwide industry events and tradeshows.

CONTRACTS & PATENT INFO

The following HigherGround, Inc. product is protected by a patent in the United States and elsewhere around the world. This webpage is provided to satisfy the virtual patent marking provisions of various jurisdictions including the virtual patent marking provisions of the America Invents Act (AIA). The following list of HigherGround, Inc. products may not be all inclusive, and other HigherGround, Inc. products not listed here may be protected by one or more patents.

United States Patent No. 11,206,327
Patents pending in the United States and internationally.