“Since using HigherGround it has given our department the ability to listen to calls in real time or at any chosen time after recording. We were also able to create our own grading cards which allows to focus on specific goals we have created for our department. We...
“The screen capture and Q/A features have enhanced the ability of our Training Unit to evaluate on-the-job performance of our Public Safety Telecommunicators, particularly new hires. Capture911 ensures they develop and employ the skills and techniques which align with...
“Live911 is critical right now as we evaluate the challenges law enforcement is facing. This tool assists officers by providing them with more data to make better informed decisions, to respond quicker, de-escalate dangerous situations and to save people’s...
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