“HigherGround’s screen capture and Q/A features have enhanced the ability of our Training Unit to evaluate the on-the-job performance of our Public Safety Telecommunicators, particularly new hires, which helps to ensure they develop and employ the skills...
“During the 1-35W bridge collapse, the 9-1-1 center used HigherGround’s Capture911 digital voice recording solution to record each of the incoming telephone calls as well as radio transmissions. We did not lose a single recording, even with triple the normal call...
“Our agency asked HigherGround to jump through many hoops to fit our business practice. They have been flexible and helped customize the Capture911 application to handle our needs. The software is easy to use with minimal training required. I would recommend...
“Capture911 has streamlined our investigation process and drastically improved our incident recreation abilities. The CAD screen capture feature is an invaluable training tool for our dispatchers and is used to verify our ALS ambulance on scene time compliance, and in...
“Our team is impressed with Capture911’s intuitive web-based platform and appreciates the value it provides with a lot of extra features, including screen capture. We now have the ability to use our recording system to do so much more than our previous...
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