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Data Docs

Informational Documents

Peruse or download brochures and and documents.

Capture911 Brochure

Multi-channel recording and incident recreation for Public Safety Answering Point operations.

Call Center Compliance

Find out how HigherGround software can mitigate risks and comply with regulations associated with recording personal and financial information.

I'm Alive Service

I'm Alive provides 24/7 monitoring of your HigherGround system with multiple features and benefits.

Calibre Brochure

Best-in-class recording solutions for performance monitoring in contact centers.

Calibre Mobile Recording

Learn about secure and flexible recording from mobile devices with Calibre.

User Quick Tips

Quick Tips document that gives users insight into using the HigherGround platform

Converting to NG911

Ten questions and answers about converting from traditional voice call and the old E9-1-1 system to Next Generation 9-1-1 (NG9-1-1 ) networks.

Capture911 Mobile Recording

Learn about secure and flexible recording from mobile devices with Capture911

Calibre and Healthcare - Overview

This document offers an overview of how you can improve customer service and patient care/satisfaction, as well as better comply with regulations with a HigherGround Calibre solution.

Call Recording and Compliancy in Healthcare

Compliancy with HIPAA and other regulations are essential in healthcare. This paper discusses how you can safeguard and protect patient data and eliminate risks with Calibre call / interaction recording software.