• HigherGround

Is IT in the Cloud Safe?

By Tom Goodwin


Recently, there was another data breech at Capital One that resulted in the compromise of 100 million peoples’ private information. This is yet another opportunity (excuse) for small and medium businesses to avoid moving to the Cloud.


Many people feel that if they log into an online app or store their files in the cloud that is more vulnerable to security breaches and hacking. In reality, more companies succumb to cyber-attacks on premise than in hosted services. In a recent blog posted by Ninja RMM, a company specializing in Remote Monitoring and Management, Two-thirds of small medium businesses (SMBs) have suffered a cyber-attack in the past 12 months.


With hosted services, security is a top priority for their business. As an example, Emmanuel Schalit, the CEO of Dashlane (a password manager) is an AWS customer. He has his customers' data backed up and stored in Amazon clouds, and he's not concerned. He was recently quoted in a USAToday article:


It is not the responsibility of a cloud provider like Amazon, Google or Microsoft to "secure what we built, it's ours," he says. "We build our security on top of theirs, and AWS is probably the best in security now."


Whereas a company whose focus is not IT-based tends to pay less attention and spend less on cybersecurity. Low security priority results in higher infiltration – a lot is through employees clicking on malicious links, opening attachments. The Ninja RMM blog also noted that:

  • 92.4% of malware is delivered via email

  • 4 out of 5 SMBs report malware has evaded their antivirus

Given that the average cost of an attack is nearly $3 million (blog), the lack of security in SMB’s is troubling. And the main reason for the lack of security is 3 out of 4 SMBs say they don’t have enough personnel to address IT security.


In contrast, Hosted companies have security experts on staff and make sure that best practices are in operation. AWS, as an example, has a 75-page document that outlines their security best practices.


A careful examination of the vulnerabilities that SMB’s have versus the focused attention that hosted environments have on security should bring a conclusion that indeed hosted IT is safer and less costly than trying to keep it on premise/in house.


HigherGround is moving its platform to the cloud for increased security. Want to find out more? Contact us.


About the Author - Tom Goodwin is HigherGround’s marketing and product management leader. He ran his own marketing/management consulting business for start-ups and SMBs rior to taking Vice President, Marketing. He has over 25 years of deep marketing and international experience from Alcatel-Lucent and Lucent Technologies. Click here for more information on the rest of the HigherGround team.


HigherGround, Inc. provides best-in-class, reliable data capture and interaction storage solutions that enable clients to easily retrieve critical information. Our interaction recording and incident reconstruction solutions transform data into actionable intelligence, allowing optimization of operations, enhanced performance, and cost reduction.

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