• HigherGround

Virtualization: Hosted Services

Updated: May 22, 2019

By Tom Goodwin

Virtualization of on-premise servers is the first step to controlling IT costs and making sure that your business applications are operating effectively to meet your goals. Virtualization can take on many forms; as we have mentioned in earlier blogs, this could mean migrating to hosted services. A Hosted Services (AKA Cloud Services) solution is a way to further improve cost structures without compromising business performance.

What Exactly are Hosted Services?

Hosted Services are essentially the same as on-premise IT services except that applications or services are hosted in a location that is not your facility or place of business. While this changes the access to the applications and data, it does not change how applications or data are used. Hosted services also provide cost-effective ways to develop and introduce new applications, store, and even analyze your data.

How are Hosted Services Different from Virtualization?

Virtualization occurs in the Hosted Service environment with one major exception. The Hosted service provider employs specialized experts and enhanced capacity to perform everything the in-house team did, but with the added ability to meet new demands and requirements quickly – far faster than could the in-house IT team, who usually possess more general knowledge. Additionally, the top Hosted Service providers maintain up-to-date security, data privacy, and computing/ processing techniques, as well as implement new services that can improve the efficiency and performance of your organization. With on-premise virtualization, maintaining current knowledge, computing functions, and platforms remains the responsibility of your IT team.

Hosted Service Providers Offer Higher Flexibility

The top two providers – AWS and Azure – provide infrastructure services, database storage, computing power and networking with high flexibility and scalability. These services support various operating systems including Windows Server OS and Linux, database platforms, tools, and programming languages, which are constantly changing and evolving with the demands of users’ needs. Hosted Services provide their customers with the ability to use these different capabilities when they need them but pay only for what is used. This allows your business greater flexibility to meet changing computing needs without the large investment of bringing the systems and storage in-house.

An example of the complexity and thoroughness of a Hosted Service provider’s offering is illustrated in the example below from AWS.


A service provider with this breadth of capability and wealth of knowledge can help redirect the IT infrastructure of an organization and allow it to move beyond on-premise virtualization into a cost-effective managed solution. This new system can help the organization achieve or overachieve its growth and financial goals.

We would love to hear your thoughts about Hosted Services. Share with us on social media.

About the Author - Tom Goodwin is the Vice President of Marketing at HigherGround. His background in telecommunications and data networking has been augmented with work in data analytics and automated reporting prior to joining HigherGround. Click here for more information on Tom and the rest of the HigherGround team!​

HigherGround, Inc. provides best-in-class, reliable data capture and interaction storage solutions that enable clients to easily retrieve critical information. Our interaction recording and incident reconstruction solutions transform data into actionable intelligence, allowing optimization of operations, enhanced performance, and cost reduction.


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