Managed Solutions for Interaction Capture, Storage, and Analytics
Updated: May 23, 2019
By Ric Cahak
The world is changing. Rapidly. Especially in the world of technology. Today there are more ways than ever before to communicate: video, chat, text, email, tweet, social media, and - yes - even phone calls. Whether you call it omni-channel, multi-level, or just another headache, communications in our world has changed. To ensure that your communications data are being recorded and handled appropriately, you need a robust system that guarantees what is collected is retrievable, traceable, and analyzable. Regardless if the data is regulatory, training, or liability, the system should be secure, customizable, and able to fit your needs. The methods for collecting information are also changing. “Cloud-based” capabilities are becoming more secure, enabling more access to valuable analytics tools, and are becoming much more affordable. These factors drive significant changes in the value of the cost-benefit equation. Despite built-in costs, the benefits of managed and hosted solutions (no capital expenditure, no hardware maintenance, low monthly operating costs, remote access) are starting to outweigh having a system on the premises (locally-administered security, high capital expenditure, ongoing hardware maintenance). The world is changing. How one deals with the changes are changing. The business and value equations are changing. The solution is changing. HigherGround understands that change is upon us, and we are currently executing innovations to deliver the next generation of optimal data capture, storage, and analytics solutions. To ensure peace of mind with your mission critical data management, we are continuing our commitment to quality, service, and reliability. We will release more information about our changing solutions in the near future. In the meantime, share with us on social media your outlook on how interaction storage will continue to change as we move into 2018.
About the Author - Ric Cahak leads HigherGround's service and support operations and oversees the development of new products and technological advancements. He previously worked with AT&T as both Manager of Operator Services and Sales Manager, and with the William Morris Agency as Telecommunications Director. Click here for more information on Ric and the rest of the HigherGround team!
HigherGround, Inc. provides best-in-class, reliable data capture and interaction storage solutions that enable clients to easily retrieve critical information. Our interaction recording and incident reconstruction solutions transform data into actionable intelligence, allowing optimization of operations, enhanced performance, and cost reduction.