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Advancements in HealthCare Communications

Updated: May 23, 2019

By Russell Sorg

Technological advancements have had an enormous impact on businesses, transforming processes in almost all industries. The healthcare industry is no exception, and many procedures have been vastly improved with technology partners that enhance patient care and outcome. An example is use of the IoT to monitor out-patients, which allows collection of detailed biological information 24/7 in real-time. Combined with data analysis, this system provides a significant contribution to seamless communication and information required for the best possible care. Consolidation of Communication For these systems to work effectively, formerly separate systems must work together. The goal is a comprehensive approach to managing critical communications and achieving a unified system. Studies by the Joint Commission find that communication issues are often at the core of most critical failures and sentinel events within healthcare. Migration to a digital, integrated, and secure system can mitigate these issues, saving time and costs related to malpractice and liability. Of primary importance for an integrated communication system is connectivity, data capture, data storage, and analytics. This involves combining systems that have traditionally been discrete, such as call centers, EMS dispatchers, hospital staff, call recording systems, and data retrieval. One solution that has proven highly effective for the next generation of healthcare critical communications is the synergistic integration between two leading tech companies: HigherGround and Spok. A multi-national healthcare technology solution provider, Spok offers Care Connect®, a fully integrated enterprise healthcare communications platform combined with HigherGround’s Calibre™ software. Spok Care Connect® is software that captures communications such as paging, phones, texts, from outside and within the organization, and provides an integrated system to distribute this information in a highly efficient way. This system is ideal in a hospital setting in which traditional communications are no longer adequate. Using overhead paging, radios, and manual procedures to communicate with physicians and staff is inefficient and requires considerable time and resources. Moreover, for critical situations and disasters, timely notifications are essential. Calibre provides feature-rich interaction storage and analytics software that captures and stores multi-channel data, tracks multiple metrics, measures overall progress, and analyzes data and metadata. Spok solutions with HigherGround provides healthcare contact center operations with a reliable and complete data capture, storage and analytics system, and integrates this information into a digital communication network among hospital staff and first responders. It also includes workforce management such as web‐based employee directories and on-call scheduling. The combined power of Care Connect and Calibre illustrates a solution to equip healthcare providers with a highly reliable centralized system that allows physicians and others to reach the right person 24/7. The result is increased quality of patient care and decreased costs from poor communication and loss of information. Learn more about Spok and HigherGround Solutions for HealthCare:



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About the Author - Russell Sorg is a Regional Sales Manager at HigherGround. His professional background spans wireless telecommunications, critical messaging, and data networking, with computer telephony and clinical systems integration. Click here for more information on the rest of the HigherGround team!

HigherGround, Inc. provides best-in-class, reliable data capture and interaction storage solutions that enable clients to easily retrieve critical information. Our interaction recording and incident reconstruction solutions transform data into actionable intelligence, allowing optimization of operations, enhanced performance, and cost reduction.


#callrecordingsoftware #callrecordingsystem #missioncriticalcommunications #informationstorage #technologysolutions #qualityaudit

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