LA Gets Back to Basics with 311
HigherGround has partnered with iQventures to help the 311 call center for the City of Los Angeles provide better customer service and improve transparency to its citizens. iQventures offers the most reliable Speech Analytics tool at the most economical pricing for our customers. To consistently provide fast, friendly, and responsive service, centralized municipal contact centers like LA311 need to effectively utilize available technology. HigherGround joined forces with iQventures to save organizations like LA311 time and money. You can read more about how LA311 uses the easy-to-use, cost-effective HigherGround and iQventures joint solution to enhance agent productivity, operational efficiency, and customer engagement in our case study!