World-Class Technology Leader
HigherGround develops solution-based software that captures, stores, and retrieves telecommunications and radio data from interactions throughout an organization. Our user-friendly application allows quick access to recordings, reporting, and analytics, enabling reduced search time, rapid incident reconstruction, efficient quality auditing, and trend analysis. Capturing multimedia data and metadata enables comprehensive analyses that can transform data into actionable intelligence, optimizing operational performance and reducing costs. Our reliable, customizable solutions are utilized by customers around the globe in wide-ranging mission-critical and customer service applications.
HigherGround is a reliable, secure solution provider that has remained a strong leader in the call recording industry for over 40 years. With diversification across industry verticals, we continually evolve in parallel with the demands of our customers.
The HigherGround team reflects our company culture, rooted in innovation, open-mindedness, honesty, and cooperation. While we are ultimately professional, we enjoy a touch of humor. We take our jobs and situations seriously – ourselves, not so much!
To bring peace of mind with mission-critical technology solutions. This means that we develop reliable, flexible technology that meets or exceeds our customers’ goals. We strive to produce outstanding solutions for mission-critical and contact center quality assurance applications.
Livestream 911 calls directly to first responders for improved situational awareness and faster response times. In emergency response every second matters. Live911 bridges the gap between a 911 caller and officers in the field with distance-aware real time monitoring.
This cost-effective, secure multi-channel call/interaction recording and incident reconstruction solution is designed specifically for mission-critical public safety communications. Capture911 integrates data from multiple sources into a single synchronized and holistic view.
Calibre is a best-in-class call recording solution that transforms captured calls/interactions and associated metadata into decision-enabling intelligence. It’s a reliable, full-featured business tool supporting operational and profitability improvement.