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Welcome to our Blog! Here you will find incredibly engaging and informational articles written by our team.

These articles will cover a wide array of topics - anything from technology solutions (such as call recording software and interaction storage) to how solutions like these apply to our everyday world. With our typical schedule, we'll post a new article every week so check back weekly.

We also love and encourage sharing and feedback so please don't hesitate to engage with us about our articles via social media.

7/17/2019

Recently there has been discussion among healthcare IT management regarding the migration of applications and databases to a hosted (cloud) environment. With the growing need to process, capture, and store more data, hosting applications off premise and managed by a 3r...

6/19/2019

Healthcare company customer satisfaction ratings have consistently been on the bottom of the scale. Even though research shows that the contact center can be a significant competitive differentiator, hospitals have prioritized other areas such as technology, regulation...

6/5/2019

Communication between healthcare providers and their patients has traditionally been via phone calls and in-person appointments. However, this mode is prone to inefficiencies and time wasting for both patients and providers. Patients with busy lives often have little t...

5/23/2019

The University of New Mexico Hospital is the primary teaching hospital for the university’s School of Medicine and the state’s only academic medical center. It provides care to more than 491,000 patient visits annually. With a mission to provide high-quality accessible...

5/8/2019

Today’s patients and customers demand a better experience from their healthcare providers, and providers can equally benefit by keeping them happy. With high cost of care and numerous providers to choose from, customers and patients know they can take their business el...

4/24/2019

Hospitals and other medical facilities strive to achieve high patient satisfaction and minimize risks. Although patients’ welfare is their priority, administrators must balance care costs with their budget. Notwithstanding, poor patient satisfaction can lead to decreas...

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