Capture911 for Public Safety Recording

Capture911-Call-OutHigherGround’s Capture911 provides reliable recording for critical communications in Public Safety Answering Point (PSAP) operations, emergency dispatch facilities and 9-1-1 centers. Our multi-channel recording and incident reconstruction solutions transform data into actionable intelligence, enabling decisions with certainty to optimize operations, enhance operator performance and reduce costs. HigherGround – a proven industry standard – is the OEM recording product of choice for several major companies, and has been deployed in more than 1000 PSAP operations in the past decade.

Capture911 Features

  • Customized solutions to meet specific needs and requirements
  • High-quality recording that supports contact analytics accuracy
  • Certifications and seamless integrations with all key technologies
  • Fully upgradable solutions that scale with your system
  • True open architecture with non-proprietary hardware
  • Quick and professional response from certified technicians
  • Secure multi-layer algorithms and encrypted data between client and server
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Did you know?

The secure and feature-rich Capture911 recording and incident reconstruction solution is NG9-1-1 ready, and can be customized to meet the unique needs of your facility. Learn more about HigherGround's recording and evaluation tools for the emergency services industry.

NEW! Feature Options

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Speech Analytics

Discover previously unattainable levels of insight into emergency dispatch center operations.
Download the Speech Analytics Data Sheet

mobile-recording

Mobile Recording

Record audio and capture data from mobile devices.
Download the Mobile Recording Data Sheet

Metrics That Matter

RECORD
Every
Interaction

Reliably record 100% of every call and radio transaction, including associated metadata – time, date, ANI/ALI, radio ID, talkgroup, etc.

  • Meet legislative mandates to record all interactions
  • Securely store and transmit encrypted data
  • Easily search and retrieve archived recordings
Record VOC Insight

RECONSTRUCT
Incidents with Accuracy

Create a precise chronological reconstruction of every element of an incident timeline, for legal documentation.

  • Efficient and effective investigation analysis
  • Associate critical metadata with audio
  • Safely share the reconstructed incident
Evaluate Agent Performance

ASSESS
Dispatcher Performance

Maximize quality assurance and ensure regulatory compliance through routine evaluation of recorded interactions.

  • Improve the skills of call takers and dispatchers
  • Design evaluation forms and customized scorecards
  • Streamline and automate dispatcher review
HigherGround Capture911 Incident Reconstruction Public Safety Testimonials.

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Call Recording and Dispatcher evaluation for the Public Safety Answering Point. (PSAP)