Record, Retrieve, Replay & Report
HigherGround's comprehensive suite of recording, quality assurance, and reporting tools assist organizations of all sizes respond to and manage incidents. You can reliably record every call and radio interaction including associated data – time, date, ANI/ALI, radio ID, alias, talkgroup ID, etc.
The NextGen Capture911 system captures 100% of audio from any combination of traditional or trunked radio and circuit-switched or VoIP telephone systems across multiple locations. It also provides the option for capture of PC screens.
Public safety call takers, dispatchers, and supervisors can instantly play back recent or archived interactions from any desktop using an advanced search interface with more than a dozen search options and powerful filters for easy retrieval of data, regardless of the number of channels, recording servers, or sites involved. HigherGround offers an unlimited user access license so customers are not faced with hidden additional per-seat charges.
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Over a dozen search options for instant retrieval of archived data and media recordings, including customized filters, media type, annotations, flagging, and time indexed tagging information. Incidents can be saved to media files, emailed, or stored on other drive locations.
Customizable dashboards allow the end-user to monitor key performance indicators and have access to the most important reports instantly. Intuitive, dynamic reports and charts alleviate the need for sifting through layers of information allowing supervisors to spend less time accessing valuable information and more time for activities that improve their mission critical operations.
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HigherGround Public Safety Testimonials
Quality911 is easy to customize to meet our agency's requirements. I have been an advocate of HigherGround's Capture911 voice recorder for several years, and was excited to start using the new Quality911 evaluation solution. Quality911 has provided our agency with a tremendous supervisory, training and employee evaluation tool. In fact, I never imagined all the benefits a good quality assurance program would have on our 9-1-1 center.
East Baton Rouge 911
The Capture911 product is very user-friendly and easy to learn. That is important - especially for our mobile units.
John L. Byrd
Harris County Mobile Command Operations
We did not lose a single recording. During the I-35W bridge collapse, the 9-1-1 center used HigherGround's Capture911 digital voice recording solution to record each of the incoming telephone calls as well as the radio transmissions. We did not lose a single recording, even with triple the normal call volume. Selected recordings are now being used to re-create the incident in our presentations at APCO & NENA conferences.
It is the best purchase I have made in 20 years, and I am not easily impressed. Quality911 has been the cat's pajamas. It is everything I need it to be, plus more. It allows management to determine not only what questions that we want, but what the weight of each question should be based on specific criteria important to our individual PSAP. My supervisors love it and it has cut their QA work load significantly.
North Suburban Emergency Communications Center
We are done with fork lift upgrades. Capture911 is an intuitive product. The ability for us to do configurations and run several reports on our own without having to involve our Tech Department is important to us.
Northwest Central Dispatch System
Even after using HigherGround's recording equipment for several years, I am still discovering available features and reports that are extremely useful in my everyday tasks. I would definitely recommend the product.
Smith County 911 Communications District
Capture 911 and Quality911 have made our center more productive and efficient. We are extremely satisfied with our HigherGround 24-hour logging recorder. It is reliable, accurate, and very user-friendly. HigherGround's Quality911 evaluation tool has proven to be a time-saving and valuable piece of equipment for our Communications Center.
LuSandra A. Harris
Yuma Public Safety Communications Center, Arizona
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